We’re sorry to hear you’re missing items from your order. Please contact our Customer Team, who will be happy to assist you in getting them sent out to you as soon as possible!. So that we can help you as quickly as possible, please provide your orde

We&#x2019;re sorry to hear you&#x2019;re missing items from your order. Please contact our Customer Team, who will be happy to assist you in getting them sent out to you as soon as possible!So that we can help you as quickly as possible, please provide your order number and what is missing from your order.

Some of my items are missing from my order.

If your Sculpd products are damaged, please contact our Customer Team. Please provide some photos that clearly show the issue or damaged items so that we can fix the issue as quickly as possible. If there are any other issues with your kit that we ha

If your Sculpd products are damaged, please contact our Customer Team. Please provide some photos that clearly show the issue or damaged items so that we can fix the issue as quickly as possible.If there are any other issues with your kit that we have not mentioned above, just get in touch.

My parcel or something inside is damaged

Chat with our team who can help you with any questions you may have

Send us an email and our team will be able to help!

Sculpd UK

Order Issues

Product Issues

What pottery pieces can I make?

Is your clay gluten free?

Is your clay vegan?

What can I use to work with my clay on?

What paints can I use on my pottery piece?

How do I paint and varnish my pottery creations?

How do I clean up after my pottery making session?

How long does the clay last?

Is the clay food-safe e.g. mugs or plates?

How long does the clay take to dry?

Can I get my clay piece fired at a local kiln?

Do I need a kiln?

Will my piece be waterproof?

Common Sculpting Terms

What tools are included in the standard Sculpd pottery toolset?

What's in a Sculpd Pottery Kit?

How many designs are included in the guide for the Sculpd Pottery Kit?

How long does it take to complete a single pottery piece from start to finish?

Are the tools reusable for future projects?

Are there video tutorials or guides available for different pottery techniques?

Pottery Kit

Is the clay safe for children or pregnant women?

Can your clay potentially give someone silicosis?

How durable are the finished pieces?

Safety

What’s in the Sculpd Ultimate Pottery Bundle?

What’s in the Double Date Night Bundle?

What are your Mixed-Craft Bundles?

What’s in the The Craft Mega Bundle?

What’s in the Pottery & Canvas Painting Bundle?

What’s in the Candle Making & Canvas Painting Bundle?

Bundles

Can the paints and paint pens be used on surfaces other than clay?

Are the paints non-toxic and safe for children?

How does the Sculpd Acrylic Paint Pens work?

How many colours are included in the paint sets?

Are the paints waterproof once dry?

Paint Sets

What is the difference between the gloss and matte varnish?

How many coats are recommended for a durable finish?

Sculpd Varnish

What items are included in the Sculpd Candle Making Kit?

How long does it take to make a candle from start to finish?

Can I pour the wax into a freshly made clay holder or does it need to dry first?

Can I use the candle holder without varnishing it?

Do I need to use a thermometer when melting the wax?

What happens if I accidentally overheat the wax?

Do you sell wax refills or extra wicks separately?

Why is my wax surface uneven or cracked after cooling?

Candle-Making Kit

What items are included in the Sculpd Filament Lamp Kit?

Filament Lamp Kit

What items are included in the Sculpd Textured Canvas Kit?

Textured Canvas Kit

What items are included in the Sculpd Canvas Painting Kit?

Canvas Painting Kit

What’s in the Sculpd Kids Classic Pottery Kit?

What’s in the Sculpd Kids Ultimate Pottery Kit?

What’s in the Sculpd Kids Ultimate Mosaic Kit?

What’s in the Sculpd Kids Classic Mosaic Kit?

What’s in the Sculpd Kids Classic Painting Kit?

What’s in the Sculpd Kids Ultimate Craft Bundle?

What’s in the Sculpd Kids Classic Craft Bundle?

Are the clay cutters safe for children to use?

What’s in the Sculpd Kids Ultimate Painting Kit?

What’s in the Sculpd Kids Rocket Making Kit?

What cutter designs are included in the Sculpd Kids Pottery Kit?

Sculpd Kids

Can I purchase additional or replacement Sculpd tools separately?

What designs are available in the clay stamp sets?

Are the stamps suitable for use on other materials like cookies or soap?

Extras

Product Questions

Can I add something to my order?

Can I change my shipping address?

I'd like to cancel my order

I never received an order confirmation email

Has my order been shipped?

Can I add a gift note?

How do I apply a discount code to my order?

Can I use more than one discount code?

Will my order arrive in plain packaging?

Do you offer installment payment plans?

What payment methods do you accept?

How do I redeem my Virgin Experience voucher?

Is it possible to use my Virgin Experience voucher to place an order that will be shipped internationally?

How do I get a refund for my Virgin Experience voucher/product?

Virgin Experience

Ordering Questions

My parcel says it’s been delivered but I haven’t got it?

How long will it take to arrive? - UK

Will holiday periods impact the shipping time for my order?

Shipping Timeframe

My order has been delivered to the wrong location.

How long do international orders take to arrive?

Where do you deliver to?

What countries do you not deliver to?

What countries do you deliver to?

Where is my order being shipped from?

Shipping Locations

How much do you charge for shipping?

Do I have to pay duties/customs fees on international orders?

Does Sculpd offer expedited shipping?

Shipping Costs

Delivery Questions

What is the Slab-Building Method?

Tips for Slab-Building Method

Do we have to wait for 8 hours or until “leather-dry” before stenciling?

Clay Questions

How much does it cost to return my order?

I’ve already returned my order, how do I get my refund?

How do I return my order?

Returns Policy

Paint is peeling or not sticking to my clay

Paint Issues

Clay is too dry or hard to work with

Cracks in the Clay

Clay Issues

I'm an influencer and would like to explore collab opportunities, how can I do it?

Can I become a wholesaler for Sculpd?

Partnership

How do I stop receiving your marketing emails?

Marketing

Where are you based?

Location

How do I know when an item is back in stock?

Website Questions

How do I change my name and address on my account?

How do I log into my account?

How do I create my Sculpd account?

Account Questions

General Questions

How do I book an event with you?

How long are your events?

What kind of events do you run?

How are your events hosted?

Can I record the class?

Which video conferencing do you use?

Can we do this in our office or in-person?

Can we have specific themes for the class?

Are your classes suitable for beginners?

What’s the best group size for classes?

Can I run the event asynchronously?

What happens if we need to reschedule the event?

What availability do you have?

Can I book multiple classes?

Are shipping and taxes included in the cost?

Which countries do you ship to?

Will I get tracking for my packages?

Can I ship to a single address?

What happens if parcels go missing before the class?

What forms of payment do you accept?

How many people can we host on a single class?  Can we do breakout rooms?

Can we accommodate in-person classes?

Why does booking an event require 2-3 weeks lead time when regular shipping only takes 2-4 business days?

Why do we need to know which design they want to make?

Sculpd Team Events