Find answers to common questions about returns, including eligibility, timeframes, and how to start a return or exchange.
If your order is eligible for return, please note that you will be responsible for return shipping costs. Return costs within the UK depend on the number of items you’re returning and will typically start from £4. Please contact our customer support
Once you have shipped your items for return, please allow some time for the carrier to deliver the items back to us. Once delivered, please allow 14 business days for our warehouse to process and inspect your return. This may take longer during peak
If you would like to return your order, please contact us and we will talk you through the returns process. Please do not send your kit back to our registered address, we will not receive your return and will be unable to process your refund. Once we